Reference

How koko123 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use the lobby.

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koko123 How koko123 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account, or simply have a question about how we handle your information, our support team handles privacy requests directly. Use live chat for the fastest path — it connects you to a real agent who can raise a data request on your behalf. Email works too if you prefer to put the request in writing.

Team online

Live Chat

Open the chat icon from any page in the lobby. Tell the agent you have a privacy request and they will log it immediately.

Email Support

Send your request to our support address from your registered email so we can verify your identity and act on the request.

Account Settings

Some data preferences — like marketing emails — can be updated directly in your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Security at the account level starts with SSL encryption on every page and two-factor verification at login — you get an OTP to your registered mobile number before any session opens. Cookies on koko123 fall into three buckets: strictly necessary ones that keep you logged in, analytics cookies that measure page performance, and preference cookies that remember your language and lobby settings. You can adjust non-essential cookies any time via the cookie banner. We do not use cookies to build advertising profiles.

SSL Encryption

Every page, from login to the cashier, runs over SSL. Your data moves encrypted between your device and our servers at all times.

OTP Login Verification

Each login triggers a one-time code to your registered mobile number. No code, no access — even if someone knows your password.

Cookie Control

Analytics and preference cookies are optional. You can review and change your cookie choices through the banner or in your browser settings.

Data Retention Window

We keep account data while your account is open and for a legally required period after closure. You can request deletion by contacting support.

What You Asked About This Privacy Policy

Common questions from account holders about data rights, cookies, and how to get in touch with us about personal information.

We collect your name, email address, and mobile number at registration. When you deposit via DANA, OVO, or GoPay, we log the transaction reference and wallet type for reconciliation purposes.

No. Your PIN and wallet credentials stay on your device. We only receive a transaction reference from the payment processor confirming a deposit or withdrawal was completed.

Contact us via live chat or email from your registered address. Our support team will log a data access request and respond within the timeframe required by applicable law in your region.

Yes. Send a deletion request through live chat or email. We will process it subject to any retention obligations under local law, and confirm once the deletion is complete.

We use strictly necessary cookies to keep you logged in, analytics cookies to measure lobby performance, and preference cookies for settings like language. Analytics and preference cookies are optional and can be adjusted via the cookie banner.

Only with payment processors to complete transactions and fraud-detection partners to protect your account. We do not sell personal data to advertisers or external marketing platforms.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.