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Our Terms, Your Rights

This page sets out the legal basis for using koko123 — covering how we handle your account data, what applies when you fund your wallet via DANA, OVO, or GoPay, and how jurisdiction shapes what's available to you.

Indonesia-Applicable TermsAccount Data PolicyDANA · OVO · GoPay ScopeJurisdiction NoticePlayer Rights
koko123 Our Terms, Your Rights
LEGAL CONTACT

Reach Our Policy Team

For questions about account terms, data handling, or how a specific policy applies to your situation, our support team is reachable through the channels below. Policy queries are handled separately from general account help — flag your message as a legal or policy matter so it reaches the right team.

Team online

Live Chat

Open the chat window from your account dashboard and select 'Policy & Legal' from the topic menu. Available during platform operating hours.

Email Support

Send policy questions to our support address with 'Legal Query' in the subject line. We respond to documented policy requests in writing.

Account Help Centre

The Help Centre contains a dedicated Legal and Terms section where common policy questions are answered with current, version-dated responses.

DATA AND SECURITY

How We Protect Your Account

We handle account data with practices designed around the typical threat profile of a mobile-first, e-wallet-connected account. Here is what that looks like in practice — not just in policy language.

Data Handling

We collect only what's needed to run your account: identity verification details, transaction records for DANA, OVO, and GoPay activity, and session logs. We do not sell this data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your browser settings or the consent panel at first visit.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice any unrecognised access, use the account lock option in settings or contact support immediately via live chat.

Data Retention and Deletion

We retain account and transaction records for as long as required by applicable law. To request a review of your stored data or ask about deletion, contact our policy team by email with your account ID.

Legal and Policy FAQs

These are the questions we hear most often about how our terms work, what data we hold, and how to exercise your rights as an account holder.

Availability depends on local law where you are located. Check the terms applicable to your region and confirm with local regulations before opening or continuing to use an account.

We hold identity verification data, your registered mobile number, transaction history tied to DANA, OVO, and GoPay activity, and login session logs. No data beyond operational necessity is retained.

Yes. Email our policy team with your account ID and state whether you want a data summary or a deletion request. We handle these in writing and confirm receipt within our standard response window.

Transaction and identity records are retained for as long as local law requires after account closure. Once that retention period ends, the data is deleted from active systems in line with our standard data lifecycle process.

Transaction data is shared with the relevant payment processor only to the extent needed to execute and verify your deposit or withdrawal. We do not share account data with those providers for marketing or profiling purposes.

Reach the policy team via email with 'Legal Query' in the subject line and your account ID in the body. Written complaints receive a written response and are tracked separately from general support tickets.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.